FAQs
Call us toll-free at 1(800) 4SCOTIA (if you're in the continental U.S., i.e., excluding Alaska) or call us collect at (416) 701-7200 if you're anywhere else in the world. Withdraw cash or get a credit card cash advance by visiting ABMs that display the VISA, Plus, Interac, American Express or LINK symbols.
Does Scotiabank have a live chat? ›
If you want to talk to a person online, the Scotiabank chatbot can connect you directly with a live chat customer care advisor.
How do I escalate a complaint to Scotiabank? ›
Complaint-handling process for: Bank of Nova Scotia (Scotiabank)...
- Step 1) As a first course of action, please contact your Bank Representative, visit the Branch or reach out to the Customer Contact Centre at 1-800- 4SCOTIA or 1-800-472-6842. ...
- Step 2) Contact the Escalated Customer Concerns Office (ECCO)
If you've already entered your password incorrectly 5 times, you'll be locked out of the system for several hours before you can try again. If you don't remember your password, please click on our 'Forgot Password' link. This will direct you to a secure area where you can replace the forgotten password.
Can Scotiabank be used in the US? ›
Your ScotiaCard® is enabled with Visa* Debit that allows you to shop online and worldwide – while paying1 directly from your bank account! Enjoy shopping at thousands of merchants online, pay in-store in the US and at international retailers.
Does Scotiabank app work outside Canada? ›
Absolutely. There are three easy ways to access your Scotiabank accounts while outside of Canada: Online and mobile banking Sign in to your account online or in the app to view your account, transfer funds, pay bills and more.
How long do disputes take at Scotiabank? ›
After emailing documentation supporting your dispute, you will receive an automated email confirming receipt. It can take up to 30 days for a credit to be processed to your account. We encourage you to continue monitoring your account for the credited amount.
How to resolve Bank issues? ›
rbi.org.in or by calling the helpline number 14440. The complaint may be lodged online or by filing a physical complaint and submitting the same at Centralised Receipt and Processing Centre (CRPC) at RBI, 4th Floor, Sector 17, Chandigarh, 160017. Alternatively, an email can be sent to crpc@rbi.org.in.
Can you call a Scotiabank branch directly? ›
If you don't bank online
Just call us at 1(800) 4SCOTIA (1-800-472-6842) or contact your branch.
Why did Scotiabank lock my account? ›
If you enter your password incorrectly three times, your account will be locked for security reasons.
At Scotia, we offer an Digital Banking Security Guarantee. This means you will be fully reimbursed if you suffer direct financial losses due to unauthorized activities in one of your accounts through Scotiabank OnLine or our mobile app, provided that you have met your security responsibilities.
How do I unblock my Scotiabank account? ›
If your chequing account, savings accounts, debit card, or Mastercard is locked, or you can't unlock your card on the app, please call us at 1-800-472-6842 or visit one of our branches.
Does Scotiabank work internationally? ›
Global reach
Send money globally, including to the United States, United Kingdom, India, Philippines, China, France and many more.
How do I send a message to Scotiabank? ›
To send us a message:
- Click Messages.
- On the Messages page, click Send Secure Message.
- On the Send Secure Message page, choose the group to whom you want to send the message.
- Enter the subject for the message and the message text.
- Click Submit Preferences.
- On the Preview Secure Message page, review your message. To:
Scotiabank is a founding member of the Global ATM Alliance. When you're travelling, you can use the ABMs of the international banks in the Alliance, and you'll skip the surcharge and save on access fees. You can find a partner ABM in over 40 countries.
Is Scotiabank outside of Canada? ›
Wherever your business takes you. Our global presence gives you access to more markets and opportunities. As the only bank with scale across Canada, U.S. and Mexico, and with a strategic presence in Latin America, Europe and Asia Pacific, we're uniquely positioned to provide seamless connectivity across global markets.
