The assessment test is comprised of 65 questions in four sections.
Quality customer service is very important to Walmart. Most of the questions will be customer-service based. So, keep this high-quality customer service mentality in mind before answering the questions.
It is also crucial to understand that the answers vary based on position. The position you are applying for depends on the answers you should give.
For example, a supervisor and a cashier should not have the same answers. Our recommended prep course will help you figure out how to answer certain questions.
Do your research on the specifics of the position you are applying for. Check out Walmart’s Career Page for hourly-position job descriptions.
Quickly check out the table below for a quick summary of each section. Below the table will be more details regarding each section in terms of how many questions, question types, and more.
| Section Number | Section Details |
| 1 | Customer Service Scenarios |
| 2 | Problem Solving at Work |
| 3 | Work Experience Questionnaire |
| 4 | Personality Questionnaire |
Section 1: Customer Service Scenarios
The first section tests your ability to choose which potential reactions are most helpful and least when dealing with customers.
This section consists of scenario-based questions. You will be asked to choose what reaction is best and which is worst. Make sure to read the scenario carefully as the potential reactions may seem similar.
Essentially, Walmart is testing your ability to effectively handle situations that you would encounter as a retail associate. For the answer that you think is best, click the button all the way to the left. In contrast, click the button all the way to the right for the answer that you believe would be the worst.
Example Question for Section 1: “One of your customers has just said to you, ‘The service here is terrible.’ You would say:”
- A. “What is it about the service that you have not liked?”
- B. “Would you like to fill out a complaint form? I can get one for you.”
- C. “I realize our service is poor today. We are understaffed, so I apologize.”
- D. “I am really sorry to hear you say that, but we are trying as hard as we can.”
From here, you would rank the questions in order of “most helpful to least helpful”. Answers will vary on this section.
Section 2: Problem Solving at Work
This section consists of multiple choice questions. You will have to examine graphics or diagrams to help you reach the correct answer.
Essentially, Walmart is testing your ability to handle cash transactions. Basic math and logic skills are necessary for this section. In short, to work at Walmart you will have to be able to potentially handle cash transactions.
This section is especially critical to those applying to be a cashier. There are only a few multiple-choice questions in this section.
More than likely, the question will be worded in a way showing a cash register and asking you to make change.
Section 3: Work Experience Questionnaire
Section 3 consists of multiple-choice questions regarding your general work history. In this section you’ll be sharing more about your background and prior work experience.
Walmart is trying to identify some of your personal strengths and consequently, weaknesses. The company is trying to see if you demonstrate a work ethic that aligns with their company’s values.
Also, don’t worry if you don’t have any prior work experience! Feel free to share academic, extracurricular or other relevant experiences when answering questions in this section.
It is important to keep in mind that Walmart uses this section as an additional screening tool.
Section 4: Personality Questionnaire
Section 4 is a 27-question personality test. These questions are formatted as “agree to disagree”. When answering these questions, be professional. Walmart is assessing your preferred work style and trying to understand if you would be fit for the job you are applying for.
These questions are formatted to be answered on a five-point scale called a “Likert Scale”.
Section 4 Answering Format Example:
(1) Strongly disagree; (2) Disagree; (3) Neither agree nor disagree; (4) Agree; (5) Strongly agree
Additionally, be consistent when answering. The personality assessment will be seeking the “same” answers by asking similar questions with different wording. Be honest with your answers!
It is important to keep in mind that Walmart uses this section as an additional screening tool.
Walmart Assessment Test Administration
Session Lengths
There is no time limit when taking the exam. So, take your time, read carefully, and be mindful when answering! Remember, if you fail you have to wait 6 months before you can re-test.
Fees
No fees! The Walmart Assessment Exam is free to take as it is part of the hiring process.
Walmart Assessment Test Requirements
It is important to note that in order to work at Walmart, you are agreeing to a background check and drug screening, if applicable.
Registration
First, create an applicant account. This employment portal will serve as your main point of reference for all things relating to the hiring process at Walmart. In fact, this employment portal is where you will be taking the assessment test.
Before you can register to take the Walmart Assessment Test, you will have to first fill out an application. This is the first step. You will not need to provide a resume or CV for hourly roles.
Interviewing
When a personal associate has reached out to you, an onsite interview will be conducted.
If you have been deemed a good match and offered a position, you will be asked to complete next steps. This is when you will be asked to take the Walmart Assessment Test.
Next Steps
The employment portal will now let you know how to begin taking an assessment.
It is crucial that you prepare for the test before you take it. If you fail the first time, you will not be allowed to re-test for another 6 months.
Make sure you are ready for this assessment with our recommended prep course!
Walmart Assessment Test Scores
The Walmart Assessment Test is graded as pass or fail.
It is crucial that you prepare for the test before you take it because if you fail the first time, you will not be allowed to re-test for 6 months.
What Your Score Means
You must pass all four sections of the test to receive as a passing score.
Since answers will vary depending on what position you are applying for, there is no set minimum number of questions that you need to get right. Additionally, personality questions and past work experiences will, rightfully so, vary from candidate to candidate.
Getting Your Scores
You will receive you score immediately after finishing the Walmart Assessment Test. If you passed it will show up green. If not, your score will show as red.
Additionally, you would receive a call from HR with documentation, if you passed.
